FAQs

CONTACT GROUP PARTNERS

For all inquiries about Group Access, please contact GROUP PARTNERS, Monday to Friday from 8:00 a.m. to 5:00 p.m. ET at:

LOGIN SUPPORT

  1. What do I do if I have forgotten my Group Access User ID, password or answers to personal security questions?

    If you forgot your Group Access User ID, enter your email address in the "Forgot your ID?" section on the Login page and click the "Submit" button. If your email address matches the email address you provided during registration, your Group Access User ID will be emailed to you.

    If you did not specify an email address at the time of registration, please contact GROUP PARTNERS at:

  2. What do I do if I forget my Group Access password?

    If you have forgotten your password, enter your Group Access User ID in the "Forgot your password?" section on the Login page and click the "Submit" button. You will then be asked to answer your personal security questions. If your answers match the answers you provided during registration, you will be permitted to choose a new password.

    If you forgot the answer to your personal security questions contact GROUP PARTNERS at:

  3. What do I do if someone learns my Group Access User ID or password?

    Your Group Access User ID is linked to a password; therefore, no one can login without your password. If you suspect that someone knows your password, you can change it online by clicking on "My Profile" from the Group Access home page.

    Note: Never share your password with anyone.

  4. What does the "Remember My ID" box mean?

    Checking this box will save your Group Access User ID on the computer in a small file called a "cookie". This will simplify the login process, as your Group Access User ID will be automatically entered whenever you visit the Login page from this computer.

    Note: Your browser must be set to accept cookies for this feature to work.

UPDATING MY PROFILE

  1. What is a Group Access profile?

    Your Group Access profile consists of your personal information you specified when you registered; items such as your password, your security questions, answers to security questions and email address.

  2. How do I change my password or update my Group Access profile?

    Your password can be changed any time after you have registered by selecting "My Profile" from the Group Access home page. This option will allow you to change your password or update your personal information contained in your Group Access profile. Mandatory information is marked with an asterisk (*).

  3. Why do I have to create security questions and answers?

    If you forget your Group Access User ID or password, we will use your confidential information (questions and answers) to verify your identity and immediately restore your access.

TECHNICAL SUPPORT

  1. How does GROUP PARTNERS ensure security of my company's information?

    GROUP PARTNERS uses Secure Socket Layer (SSL) technology to encrypt and protect your company's information as it crosses the internet.

  2. Why am I logged out of Group Access after 30 minutes of inactivity?

    To protect your company's confidential information Group Access will automatically logout after 30 minutes of inactivity.

  3. What is encryption and how does it work?

    Encryption is the process by which information sent over the Internet is encoded so that it cannot be read without being decoded. Most secure web browsers contain encryption software from RSA Data Security Inc.

  4. Which web browsers do you recommend?

    This web site has been optimized to work on all modern day browsers.

  5. What is the optimal screen display?

    This web site has been optimized to work with a screen display of 1,024 X 768 pixels.

  6. What is a cache and why is it important to clear my cache for security measures?

    A cache has been designed to improve performance and reduce network traffic. When you view a web page, it is stored in both your browser's memory cache and your computer's disk cache.

    Your browser relies on its memory cache when you use the browser Back button. Rather than going to the network to retrieve the page, the page is retrieved from the browser memory cache. After you logout of Group Access, your company's information cannot be viewed. However, information may be viewed using the browser Back button. To protect the confidential nature of your company's information, we highly recommend that you clear your browser's memory cache or close your browser (which will also clear the browser memory cache) after your session.

    You should also be aware that by retrieving a page from cache, you may be provided with "stale" information. If you need to ensure that your cached page is being compared to the network page for accuracy, select Refresh (Microsoft Internet Explorer) option from your browser toolbar.